Refund & Replacement Policy

Replacement & Refund Policy

At Wildwood Gift Co., our top priority is your satisfaction. If something doesn’t seem quite right with your order, simply get in touch and we’ll make it right.

Order Changes & Cancellations

  • Within 2 hours of placing your order: You can cancel or modify your order by contacting us with your order number and requested change.

  • After 2 hours, your order is locked in as we begin processing it.

  • Custom or personalized items are processed immediately upon order placement and may not be eligible for changes—please double-check your details before completing your purchase.

Complimentary Replacement or Refund

If your order meets any of the following criteria, you can request a no-cost replacement or refund (no return shipping required) within 45 days of receiving your order:

  • Damaged, defective, or not functioning properly

  • Not received the item you ordered (or not as described in your confirmation email)

  • Lost or undelivered (assuming the address you provided was correct)

Just contact us with your order number and details of the issue to receive prompt assistance from our Customer Happiness Team.

What Isn’t Covered (No Refund)

  • Requests made after 45 days from delivery

  • Changes of mind, ordinary buyer’s remorse, or simply not wanting the item

  • Damage due to improper use, misuse, or accidents

Replacement with a Minimal Fee

We offer replacement at a lower cost in the following situations:

  • You entered the wrong customization, design, or size during checkout

  • The package was returned to sender due to an incorrect or incomplete shipping address

Just reach out, and we’ll walk you through the simple process to correct it.

Need Help?

Reach out to our friendly support team with your order number and concern:


Your Purchase Acknowledges This Policy

By completing a purchase with Wildwood Gift Co., you confirm that you’ve read and agree to the terms outlined above.